EverAfter
The Customer Experience Platform.
Overview
EverAfter is a unique tool in the account management space that focuses on the customer experience by creating shared, personalized, customer-facing hubs. Instead of just being an internal tool for CSMs, EverAfter allows businesses to build branded portals for each customer. These hubs can contain onboarding checklists, project timelines, key resources, performance metrics, and meeting agendas. It transforms the post-sale process into a collaborative, transparent experience, improving customer accountability and satisfaction.
✨ Key Features
- Customer-facing Hubs
- Personalized Onboarding Plans
- Shared Task & Project Management
- KPI & Performance Dashboards
- Resource & Content Sharing
- No-code Hub Builder
🎯 Key Differentiators
- Focus on the shared, customer-facing experience
- No-code, easy-to-use hub builder
- Designed to complement existing CS platforms, not just replace them
Unique Value: Transforms account management into a collaborative partnership by providing a shared digital space for companies and their customers to work together.
🎯 Use Cases (4)
✅ Best For
- Streamlining the high-touch onboarding process by giving customers a clear, shared plan
- Preparing and presenting data-driven QBRs within a persistent, shared space
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Teams that only need an internal-facing tool to manage accounts
- Low-touch or B2C customer models
🏆 Alternatives
While other tools manage onboarding or CS internally, EverAfter is uniquely focused on creating the external, customer-facing interface for the entire post-sale journey.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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