Freshdesk Contact Center
Delight your customers and employees with modern, intuitive software.
Overview
Freshdesk Contact Center (formerly Freshcaller) is a modern, cloud-based phone system for businesses of all sizes. It allows you to set up a smart and efficient contact center with features like IVR, call routing, call recording, and analytics. As part of the Freshworks ecosystem, it integrates seamlessly with Freshdesk for a unified customer support experience.
✨ Key Features
- IVR and Call Routing
- Call Monitoring and Recording
- Voicemail and Call Masking
- Reporting and Analytics
- Integration with Freshdesk
🎯 Key Differentiators
- User-friendly interface and ease of setup.
- Affordable pricing plans, including a free tier.
Unique Value: Offers an easy-to-use and affordable cloud phone system that integrates seamlessly with the Freshworks ecosystem.
🎯 Use Cases (4)
✅ Best For
- Setting up a cost-effective contact center for a growing telecom startup.
- Improving customer service with an integrated phone and ticketing system.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Large enterprises with complex workforce management needs.
🏆 Alternatives
Provides a more intuitive user experience and better value for small to medium-sized businesses compared to some enterprise-focused solutions.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 21-day free trial
Free tier: Basic call center features
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