Gainsight Customer Communities
Turn your customers into your biggest growth engine.
Overview
Gainsight Customer Communities (formerly inSided) is a platform that helps B2B SaaS companies build and manage online communities to drive customer success. It focuses on enabling peer-to-peer support, gathering product feedback, and providing a space for customers to connect and learn from each other. The platform integrates with Gainsight's broader customer success management suite to provide a holistic view of the customer.
✨ Key Features
- Discussion forums and Q&A
- Knowledge base creation
- Product ideation and feedback
- Gamification and rewards
- Member profiles and directory
- Event management
- Analytics and reporting
- In-app widgets
🎯 Key Differentiators
- Deep integration with the Gainsight Customer Success platform
- Focus on B2B SaaS customer success outcomes
- Strong product feedback and ideation features
Unique Value: A customer community platform deeply integrated with customer success management to drive product adoption and retention.
🎯 Use Cases (5)
✅ Best For
- Reducing support ticket volume through self-service
- Improving product roadmap with customer feedback
- Increasing customer lifetime value through community engagement
💡 Check With Vendor
Verify these considerations match your specific requirements:
- B2C communities with a primary focus on social interaction
- Organizations without a dedicated customer success function
🏆 Alternatives
Offers a more holistic view of the customer by combining community data with customer success metrics.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (All plans tier)
🔒 Compliance & Security
💰 Pricing
Free tier: N/A
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