inSided by Gainsight
The all-in-one platform for customer success-led growth.
Overview
inSided, now part of Gainsight, is a customer success community platform designed specifically for B2B SaaS companies. It combines a community, knowledge base, and product feedback tools to help companies improve customer self-service, gather product insights, and increase customer engagement. Its features are well-suited for managing a Customer Advisory Board by providing a dedicated space for strategic customers to provide feedback, access exclusive content, and interact with the product team.
✨ Key Features
- Customer Community Platform
- Knowledge Base
- Product Feedback & Ideation
- In-app Embeddables
- Gamification
- Analytics and Reporting
- Integrations with CRM and customer success platforms
🎯 Key Differentiators
- Deep focus on the needs of B2B SaaS companies.
- Integration with the Gainsight customer success platform.
- Combines community, knowledge base, and product feedback in a single platform.
Unique Value: Helps B2B SaaS companies scale customer success by leveraging the power of community to drive self-service, product feedback, and advocacy.
🎯 Use Cases (4)
✅ Best For
- Customer Self-Service
- Product Feedback Management
- Customer Onboarding and Education
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies that are not in the B2B SaaS space.
- Organizations that need a simple, standalone feedback tool.
🏆 Alternatives
inSided is more focused on the specific needs of B2B SaaS companies than general-purpose community platforms, and its integration with Gainsight provides a powerful combination for customer success teams.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
📊 Market Info
Customers: 200+
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