Insight7
Call Analytics & AI Coaching for Customer Teams
Overview
Insight7 is an AI-powered platform that helps sales, customer experience, and quality assurance teams analyze customer conversations at scale. It transcribes and analyzes calls, identifies patterns and risks, and provides coaching suggestions and reports. The platform aims to improve team performance, ensure compliance, and uncover sales and CX opportunities from every conversation.
✨ Key Features
- Full call transcription and analysis
- AI-powered theme and sentiment extraction
- Automated reporting and scorecards
- Real-time alerts and notifications
- Coaching and performance management
- Bulk file analysis
🎯 Key Differentiators
- Focus on both coaching and qualitative insights
- Ability to analyze bulk audio/video files
- User-friendly interface for non-analysts
Unique Value: Insight7 unlocks the valuable insights hidden in customer conversations, helping teams improve performance and customer experience.
🎯 Use Cases (5)
✅ Best For
- Increasing sales conversion rates
- Improving customer satisfaction with support interactions
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Analyzing text-based feedback from surveys and reviews
- Social media monitoring
🏆 Alternatives
Compared to sales-focused conversation intelligence tools, Insight7 has a broader application for CX and quality assurance. It offers more advanced analysis than basic transcription services.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: 3 files per month
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