Keatext
AI-powered text analytics for customer feedback.
Overview
Keatext is an AI-powered text analytics platform that helps businesses understand and act on customer feedback. It analyzes unstructured data from sources like surveys, reviews, and support tickets to identify trends, sentiment, and key themes. Keatext's AI provides recommendations and reports to help businesses improve customer experience, product development, and operational efficiency.
✨ Key Features
- AI-powered text analytics
- Sentiment analysis
- Topic and theme detection
- Actionable recommendations
- Customizable dashboards and reports
- Multilingual analysis
🎯 Key Differentiators
- Focus on providing actionable recommendations
- Ease of use for non-technical users
- Strong multilingual capabilities
Unique Value: Keatext not only shows you what your customers are saying but also provides AI-driven recommendations on what to do about it.
🎯 Use Cases (5)
✅ Best For
- Reducing customer churn by addressing key issues
- Improving product ratings and reviews
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Real-time social media engagement
- Quantitative data analysis
🏆 Alternatives
Compared to more technical text analytics tools, Keatext is designed for business users and provides more direct, actionable insights. It offers deeper analysis than basic survey platform analytics.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: NA
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