Lumoa
The Easiest Way to Discover and Act on Customer Feedback
Overview
Lumoa is a customer insights platform that uses AI to analyze customer feedback from various sources. It is designed to be easy to use, allowing anyone in an organization to understand what customers are saying and why. Lumoa automatically identifies themes and sentiment in feedback, and its dashboards and reports make it easy to track customer experience metrics and identify areas for improvement.
✨ Key Features
- AI-powered text analytics
- Sentiment analysis
- Automated theme and topic discovery
- Real-time dashboards
- Customer journey mapping
- Integrations with multiple feedback channels
🎯 Key Differentiators
- Simplicity and ease of use for all employees
- Fast time to value
- Strong focus on making insights actionable
Unique Value: Lumoa makes it simple for anyone in a company to understand and act on customer feedback, without needing to be a data expert.
🎯 Use Cases (5)
✅ Best For
- Improving NPS and CSAT scores
- Increasing the speed of insight generation from feedback
💡 Check With Vendor
Verify these considerations match your specific requirements:
- In-depth qualitative research with small sample sizes
- Social media marketing and publishing
🏆 Alternatives
Compared to complex enterprise platforms, Lumoa is much easier to set up and use. It provides more advanced AI-powered analysis than the built-in analytics of survey tools.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: NA
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