Microsoft Dynamics 365 Field Service
Deliver proactive service that delights customers.
Overview
Microsoft Dynamics 365 Field Service is an end-to-end solution that helps organizations to manage their field service operations. It provides capabilities for work order management, scheduling and dispatching, asset management, and inventory control. The application is deeply integrated with other Microsoft products, such as Dynamics 365 Sales and Customer Service, as well as the Power Platform and Azure IoT. This allows for a connected service experience, from initial customer inquiry to final resolution.
✨ Key Features
- Work Order Management
- Scheduling and Optimization
- Asset Management
- Mobile App with Mixed Reality
- Inventory and Logistics
- Connected Field Service (IoT)
🎯 Key Differentiators
- Seamless integration with the Microsoft ecosystem.
- Advanced capabilities like mixed reality and IoT.
- Highly customizable through the Power Platform.
Unique Value: A connected field service solution that leverages the power of the Microsoft ecosystem to deliver proactive and predictive service.
🎯 Use Cases (5)
✅ Best For
- Implementing proactive and predictive maintenance with IoT.
- Empowering technicians with mixed reality tools for remote assistance.
- Creating a unified view of the customer across sales, service, and field operations.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small businesses not invested in the Microsoft ecosystem.
- Companies looking for a simple, standalone scheduling tool.
🏆 Alternatives
Offers deeper integration with business applications and productivity tools from Microsoft.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
Free tier: N/A
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