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Salesforce Commerce Cloud

The world's #1 commerce platform.

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Overview

Salesforce Commerce Cloud, formerly Demandware, is a highly scalable, cloud-based SaaS ecommerce platform designed for large retailers and brands. It is part of the broader Salesforce Customer 360 platform, which allows for deep integration with sales, service, and marketing. For the automotive aftermarket, Commerce Cloud's AI-powered personalization, scalability, and omnichannel capabilities can help create sophisticated and engaging customer experiences.

✨ Key Features

  • AI-powered Personalization (Einstein)
  • Unified B2C and B2B Commerce
  • Order Management
  • Headless Commerce APIs
  • Mobile-first Design
  • Global Scalability
  • Integration with Salesforce CRM

🎯 Key Differentiators

  • Integration with the Salesforce ecosystem
  • AI-powered personalization
  • Scalability and reliability

Unique Value: Salesforce Commerce Cloud provides a powerful and intelligent commerce platform that is deeply integrated with the world's #1 CRM.

🎯 Use Cases (3)

Enterprise-level ecommerce for automotive brands and retailers Omnichannel retail for businesses with both online and physical stores Personalized shopping experiences for aftermarket customers

✅ Best For

  • Powering the online stores of many of the world's leading brands and retailers.

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Small to medium-sized businesses due to its high cost and complexity.

🏆 Alternatives

Adobe Commerce Shopify Plus BigCommerce Enterprise

Offers deeper CRM integration and more advanced AI capabilities than most other enterprise ecommerce platforms.

💻 Platforms

Web API

🔌 Integrations

Salesforce Sales Cloud, Service Cloud, Marketing Cloud AppExchange marketplace with thousands of apps ERP systems PIM systems API

🛟 Support Options

  • ✓ Email Support
  • ✓ Live Chat
  • ✓ Phone Support
  • ✓ Dedicated Support (Premier Success Plans available tier)

🔒 Compliance & Security

✓ SOC 2 ✓ HIPAA ✓ BAA Available ✓ GDPR ✓ ISO 27001 ✓ SSO ✓ ISO 27001 ✓ ISO 27017 ✓ ISO 27018 ✓ PCI DSS ✓ SOC 1, 2, 3

💰 Pricing

Contact for pricing

Free tier: N/A

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