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SearchUnify

The unified cognitive platform.

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Overview

SearchUnify is a unified cognitive platform that leverages AI and machine learning to power enterprise search, customer support, and in-app help experiences. It connects to all of a company's content sources and provides a unified search experience for employees and customers. SearchUnify also offers a suite of applications for building chatbots, help centers, and in-app guidance.

✨ Key Features

  • Unified enterprise search
  • AI-powered customer support
  • In-app help and guidance
  • Cognitive search and natural language processing
  • Analytics and insights

🎯 Key Differentiators

  • Unified platform for search and support
  • Strong focus on customer service use cases
  • Cognitive search capabilities

Unique Value: Deliver intelligent and personalized search and support experiences that drive customer loyalty and employee productivity.

🎯 Use Cases (4)

Customer self-service and support Employee knowledge management In-app user assistance Website search

✅ Best For

  • Deflecting customer support tickets
  • Improving first contact resolution
  • Increasing employee productivity

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • A simple, standalone search solution

🏆 Alternatives

Coveo Algolia Zendesk

Offers a more integrated and comprehensive solution for both search and customer support compared to point solutions.

💻 Platforms

Web API

🔌 Integrations

Salesforce Zendesk ServiceNow and many more

🛟 Support Options

  • ✓ Email Support
  • ✓ Live Chat
  • ✓ Phone Support
  • ✓ Dedicated Support (Enterprise tier)

🔒 Compliance & Security

✓ SOC 2 ✓ HIPAA ✓ BAA Available ✓ GDPR ✓ ISO 27001 ✓ SSO ✓ SOC 2 Type II ✓ ISO 27001 ✓ HIPAA

💰 Pricing

Contact for pricing

✓ 14-day free trial

Free tier: NA

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