Sprinklr
The world's leading Unified-CXM platform.
Overview
Sprinklr provides a unified customer experience management (Unified-CXM) platform that combines different applications for marketing, advertising, research, customer care, and social engagement. Its research and social listening capabilities are powerful tools for analyst relations teams. They can be used to monitor analyst conversations, track sentiment, identify influential voices, and understand the broader impact of analyst commentary on public and customer perception.
✨ Key Features
- Social Listening & Benchmarking
- Social Media Management & Publishing
- Customer Service & Care
- AI-powered Research & Insights
- Marketing & Advertising
- Unified Customer Profile
🎯 Key Differentiators
- Unified platform for the entire customer experience.
- Enterprise-grade features, security, and compliance.
- Powerful AI and automation capabilities.
Unique Value: Provides a single, unified platform to manage all customer-facing functions, breaking down silos and creating a seamless customer experience.
🎯 Use Cases (5)
✅ Best For
- Managing social media presence for large brands
- Providing omnichannel customer support
- Conducting large-scale social listening and market research
💡 Check With Vendor
Verify these considerations match your specific requirements:
- A lightweight, dedicated tool solely for AR workflow management
🏆 Alternatives
Offers a much broader and more integrated solution than point solutions focused solely on social media management.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (All Tiers tier)
🔒 Compliance & Security
💰 Pricing
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