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🔧 Surescripts Clinical Direct Messaging

Surescripts Clinical Direct Messaging

Enable fast, secure healthcare communication.

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Overview

Surescripts Clinical Direct Messaging is a service built on the Direct standard, enabling secure, point-to-point communication between different healthcare entities. It is integrated into EHR and pharmacy software, replacing slower methods like phone and fax. The service is used for a variety of care coordination scenarios, including medication management, transitions of care, immunization notifications, and electronic case reporting (eCR) to public health agencies.

✨ Key Features

  • Secure, HIPAA-compliant messaging
  • Based on the Direct standard protocol
  • Integration within existing EHR/pharmacy workflows
  • Supports transitions of care and referrals
  • Enables electronic case reporting (eCR)
  • Used for medication management coordination and formulary updates

🎯 Key Differentiators

  • Unparalleled nationwide network reach
  • Deep integration into existing clinical workflows
  • Trusted standard for interoperable communication

Unique Value: Surescripts provides a secure, reliable, and universally connected network that allows disparate healthcare systems and professionals to communicate and share critical patient information seamlessly.

🎯 Use Cases (4)

Coordinating medication management between prescribers and pharmacists Sending and receiving patient referrals Transmitting public health data (e.g., for COVID-19 reporting) Sharing discharge summaries and transition of care documents

✅ Best For

  • Used to transmit 81.8 million electronic case reports to public health agencies in 2024.
  • Hundreds of thousands of users rely on the service for care coordination.

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Real-time, automated clinical decision support
  • Medication inventory management

🏆 Alternatives

Secure Fax Services Other Health Information Service Providers (HISPs) EHR-native messaging modules

Unlike faxing or proprietary messaging systems, Surescripts Clinical Direct Messaging is a standards-based, interoperable solution that connects a vast network of providers directly within their existing software.

💻 Platforms

API

🔌 Integrations

EHR/EMR Systems (via Axxess and others) Pharmacy Management Systems

🛟 Support Options

  • ✓ Email Support
  • ✓ Phone Support
  • ✓ Dedicated Support (Varies by partner tier)

🔒 Compliance & Security

✓ HIPAA ✓ BAA Available

💰 Pricing

Contact for pricing
Visit Surescripts Clinical Direct Messaging Website →