Tidio
A smarter way to talk to your customers.
Overview
Tidio is a versatile helpdesk software that enhances customer interactions by combining live chat, ticketing, and AI-driven automation. It allows businesses to manage customer inquiries across multiple channels from a unified inbox, featuring a conversational AI (Lyro) and a visual workflow builder for rule-based chatbots.
✨ Key Features
- Live Chat
- AI Chatbots (Lyro)
- Rule-based chatbot builder (Flows)
- Unified multichannel inbox (email, Messenger, Instagram)
- Ticketing system
- Proactive chat messages
🎯 Key Differentiators
- Generous free plan
- Easy-to-use visual chatbot builder
- All-in-one solution with live chat, chatbots, and email marketing
Unique Value: Offers an affordable and user-friendly platform that combines live chat, chatbots, and email marketing to help small businesses grow.
🎯 Use Cases (4)
✅ Best For
- Automating answers to frequently asked questions
- Engaging website visitors in real-time to increase sales
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Complex internal IT support
- Companies needing a traditional, email-heavy ticketing system
🏆 Alternatives
Provides a more accessible and cost-effective entry point into conversational marketing and support compared to more enterprise-focused platforms like Intercom.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Tidio+ tier)
🔒 Compliance & Security
💰 Pricing
✓ 7-day free trial
Free tier: 50 live chat conversations, 100 AI chatbot triggers
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