Vanilla Forums by Higher Logic
Customer Community Software.
Overview
Vanilla Forums, part of the Higher Logic family, is a powerful and flexible platform for building online communities. It offers a wide range of features, from discussion forums and Q&A to ideation and gamification. Its open-source roots mean that it is highly extensible, and it can be customized to create a private and engaging space for a Customer Advisory Board. The platform's moderation tools and analytics help in managing the community and gathering insights.
✨ Key Features
- Discussion Forums
- Q&A
- Ideation
- Knowledge Base
- Gamification
- Customizable Themes and Plugins
- Moderation Tools
- Analytics and Reporting
🎯 Key Differentiators
- Open-source option provides maximum flexibility and control.
- Rich feature set with a focus on community engagement.
- Scalable platform that can support large and active communities.
Unique Value: Provides a highly flexible and scalable platform for building a branded online community that can be tailored to the specific needs of the business.
🎯 Use Cases (4)
✅ Best For
- Customer Support Forums
- Product Feedback Communities
- Gaming Communities
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies that need a simple, out-of-the-box solution with minimal customization.
- Organizations that are not prepared to invest in the technical resources to manage and extend the platform.
🏆 Alternatives
Vanilla Forums offers a more traditional forum experience than some of the newer community platforms, but its open-source nature and rich feature set make it a powerful choice for companies that need a high degree of control and customization.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
Free tier: Open source, self-hosted version is free.
📊 Market Info
Customers: 1000+
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