Itineris Umax
A modern CIS & CRM solution for Utilities.
Overview
Itineris Umax is a comprehensive Customer Information System (CIS) and Customer Relationship Management (CRM) solution designed specifically for the utility sector. Built on the Microsoft Dynamics 365 platform, Umax leverages the power of Microsoft's cloud and business applications to provide a flexible and scalable solution for managing customer service, billing, and field service operations. It is delivered as a service in the Microsoft Azure cloud.
✨ Key Features
- Customer Information System (CIS)
- Customer Relationship Management (CRM)
- Billing and Revenue Management
- Field Service Management
- Asset Management
- Customer Self-Service Portal
- AI-powered insights with Microsoft Copilot
🎯 Key Differentiators
- Built on the Microsoft Dynamics 365 platform, offering seamless integration with other Microsoft business applications
- Cloud-native architecture on Microsoft Azure
- Strong focus on both CIS and CRM functionalities
Unique Value: Delivers a unified CIS and CRM experience on a familiar and powerful platform (Microsoft Dynamics 365), enabling utilities to leverage the broader Microsoft cloud ecosystem.
🎯 Use Cases (4)
✅ Best For
- Cloud migration of legacy CIS systems for mid to large-sized utilities
- Rapid deployment of new customer service programs
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Utilities not looking to adopt the Microsoft ecosystem
🏆 Alternatives
Offers a more integrated CRM experience compared to traditional CIS vendors and benefits from the innovation of the Microsoft platform, but may be less suitable for non-Microsoft shops.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
🔄 Similar Tools in Customer Information Systems
Oracle Utilities Customer Care and Billing
Manages the entire customer lifecycle for utilities, from service connection to billing and collecti...
SAP S/4HANA for Utilities
An intelligent ERP solution designed for the specific needs of the utilities industry....
Open International Smartflex
A holistic CIS solution with expanded capabilities in MDM, DCX, and MWM for utilities....
Fluentgrid CIS
A COTS product to manage the entire utility customer life cycle, from connection to billing....
Oracle Utilities Customer Cloud Service
Cloud-based meter-to-cash solution combining customer care and metering for utilities....
Salesforce Energy & Utilities Cloud
An industry-specific solution extending Salesforce CRM for utilities and energy companies....