Oracle Utilities Customer Care and Billing
A comprehensive billing and customer care application for utilities serving residential, commercial, and industrial customers.
Overview
Oracle Utilities Customer Care and Billing (CC&B) is an enterprise-wide application that provides a complete set of capabilities for utility companies to manage customer information, billing, and customer service. It is designed to handle high volumes of data and complex billing scenarios for electric, gas, and water utilities. The system offers a 360-degree view of the customer, enabling personalized service and efficient operations.
✨ Key Features
- Comprehensive Billing & Rating
- Credit and Collections Management
- Service Order Management
- Meter Data Management
- Customer Information Management
- 360-Degree Customer View
- Multi-service Utility Support
🎯 Key Differentiators
- End-to-end integration with the Oracle ecosystem
- Scalability for very large utilities
- Mature and feature-rich platform
Unique Value: Provides a single, integrated platform to manage all customer-related operations for large utilities, leveraging Oracle's extensive enterprise software portfolio.
🎯 Use Cases (4)
✅ Best For
- Large-scale smart meter rollouts and billing
- Consolidation of multiple legacy CIS systems into a single platform
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small utilities with very basic billing needs due to its complexity and cost
🏆 Alternatives
Offers deeper integration with other Oracle products but can be more complex and costly than some competitors.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
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